FAQS

FaQs. General Information

Q :What is a UNIVERSAL part? How do I make sure it will fit my car?
A : A universal part is not a direct part, which means that its specifications (measurements, alignments) are not exactly the same as the one your car requires. It will fit any year, make, and model, but you might need to do some modifications to the part in order to make it fit. This applies to non-accessory items like body parts, brake parts, suspension parts, etc.
To make sure that the universal part will fit your car exactly, take note of your car’s specs carefully before making any modifications. Most of our products come with detailed, easy-to-follow instructions to help you make the necessary adjustments correctly.
Q :Why does your site say your item is “In Stock” when I order only to find out later that it isn’t? What happens to my order invoice if the item I purchased is not available?
A : At Bwinto, we go to great lengths to make sure that every product we offer on our site is in stock. However, while these cases are rare, there may be times when we are unable to fill an order due to unanticipated demand for a certain product.
When these instances happen, we issue a refund right away and notify you through email. The refund process starts as soon as the problem is determined and will take 5-7 days for the amount to get credited back to your account.
Q :Do you accept check, money order, or wire transfer as payment options?
A : No, we accept only payment through PayPal.
Q : How do I use PayPal Checkout?
A : When you go to the Product or Cart or Checkout page, you will see the button or tick boxe of PayPal Checkout. Simply click on or check any of them and you will be prompted to sign into your account. If you don’t have an existing PayPal account, you can register your own to complete your checkout or you can pay with your credit card if you don’t have a PayPal account.
Q :What are cookies? How do I enable and/or delete cookies on my browser?
A : Cookies are small bits of text generated by a server and sent to the browser to identify a person for a particular session. Cookies are vital for staying logged-on and for remembering information such as user preferences and the items currently in your shopping cart.
The method for setting cookie preferences and deleting cookies differs per browser.
For Mozilla Firefox users, go to Tools and then go to Options. Click the Privacy tab and then you’ll see the cookie preferences. Simply check or uncheck the checkbox if you want to accept or reject cookies from websites. You can also clear or delete your cookies from there.
For Internet Explorer users, go to Tools > Internet Options and select the General tab. You can view, delete, and change the settings for cookies and other temporary internet files in the Browsing History section.
For Safari users, go to Safari > Preferences and then click Security. You can choose the settings for how Safari handles cookies in the Accept Cookies section. You can see more information about the cookies stored on your computer by clicking Show Cookies.
Q :How do I know my transaction is secure?
A : To protect you from cyber crimes like identity theft and credit card fraud, our site is accept transaction only through PayPal
Bwinto uses the strongest level of security available in the Internet, called the Secure Socket Layer (SSL) technology. It encrypts information sent through the Internet and ensures that this information maintains its integrity all throughout the transmission. That means only Bwinto can read your personal information.
Q :What are your shipping methods? Why are some items only shipped by standard shipping?
A: we’ll use standard shipping for items under 200$, we’ll use DHL or FEDEX for items above 200$.
Q :I changed my mind about my purchase and want to cancel my order. How soon can I cancel my order without being billed?
A : Since all validated orders are immediately processed electronically, the possibility of cancelling an order is limited. Cancellation of an order should be made before receipt of the Invoice-Payment voucher, which is sent via e-mail. Only orders that have not yet been confirmed for payment can be cancelled. All orders placed from Friday after 5PM EST-Monday 9AM EST cannot be cancelled as they are processed over the weekend for shipment.
Q : can we make the item according to your special request?
A : YES, we also can make the item according to your special request.
If you are no sure which is the product you need,
please send us the photo and car model and oem number,
we can help you find it.
Q : Do you provide instruction for your items?
A : for most of our product would not come with the instruction of installation, highly suggest you find professional mechanic to help you install it.
Please check the details carefully before purchasing.
Q: How long will my product take to reach?
A : Orders may take between 1-7 business days for processing, excluding weekends and holidays. After which, the parcel may take up to 3-4 weeks before being delivered to our customers, subject on the custom clearance process of the various countries.
For US-based customers, the order will take typically 2-4 weeks to arrive.
For customers based in Asia/Australia, orders may arrive as early as 2 weeks.
For customers based in the Americas (Canada/Mexico), orders may take around 4 weeks for arrival.
For our Europe based customers, the order may take around 3-4 weeks.
More often than not, our customers receive their orders earlier than the guided time-frame. Please allow some time for the parcel to reach you. Sometimes the parcel can be held up at customs due to special inspections or
when the parcel arrived in your country, the courier services did not register or update the status of your parcel.
We are afraid to say that all this is not within our control. However, we would still ensure that you receive your package and provide insurance
on your package in case of missing and lost package.
Q : How do I track my package?
A : Once we have processed and ship out your order, we will avail a tracking number for your perusal via email and facebook messenger.
You can track your packages through our global logistics partner at www.17track.net/
Q : Where are you based?
A : Our company is headquartered in China with our supply chain extending both regionally and globally.
Q : I have ordered multiple items, why do they arrive at different times?
A : We process orders on a just-in-time basis and based on inventory availability to ensure our customers receive their products as early as possible. Thus, if you have a multi-product order with us, often times some will arrive earlier than others – this is completely normal and is a by-product of our efficient supply chain process.
Return/Exchange Policies
Our Return Policy states that you can return the item for a full refund 30 days after receiving the item If 30 days have gone by since your purchase,
unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging. please note that you would have to pay for the postage costs yourself.
Q : How long to consider the item is lost?
A : More often than not, our customers receive their orders earlier than the time mentioned here. However, we wish to manage your expectations as we cannot guarantee that all orders will arrive within the stipulated time due
to many unforeseeable circumstances that may occur during the delivery process. We would still ensure that you receive your package and provide insurance on your package in case of missing and lost package.
Factors such as delayed logistics and customs clearings may have an impact on the delivery time.
The courier may also sometimes experience technical issues which is why tracking information is sometimes not updated right away. You may contact our customer support team via email so we can further assist you on this

I haven't received my item. What can I do?

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Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

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Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Tellus ridiculus non tempus laoreet nec diam eleifend id ullamcorper?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

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I haven't received my item. What can I do?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Ipsum ac erat cursus rutrum parturient a a nostra?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Tellus ridiculus non tempus laoreet nec diam eleifend id ullamcorper?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Ad a dui a lacinia nec nec non volutpat?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Dui nisi in cum augue adipiscing nibh taciti mollis condimentum risus?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Tellus ridiculus non tempus laoreet nec diam eleifend id ullamcorper?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Tellus ridiculus non tempus laoreet nec diam eleifend id ullamcorper?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Ad a dui a lacinia nec nec non volutpat?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Dui nisi in cum augue adipiscing nibh taciti mollis condimentum risus?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Ipsum ac erat cursus rutrum parturient a a nostra?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

I haven't received my item. What can I do?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Ad a dui a lacinia nec nec non volutpat?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

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Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in

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